We ship throughout the continental U.S., Alaska & Hawaii.
Orders ship via UPS Ground and USPS from Austin, TX.
Orders ship Monday-Friday. Please allow 1-3 days for processing.
We only offer Standard Shipping (2-7 business days-transit time) at this time.
Please use our Contact Us page to reach out with any questions.
The delivery date and time for your orders is based on your ordering date and the delivery location.
All orders must ship to a street address (no PO Boxes).
Other Important Shipping Notes to Remember:
We will make every attempt to fulfill orders based on date they are placed; however holidays and other unforeseen circumstances can force exceptions to delivery. Below are important shipping notes to keep in mind when placing your order.
We are not responsible for incorrect or incomplete shipping addresses. Make sure to double-check addresses.
Inclement weather and other unforeseen circumstances can cause shipments to be delayed beyond our control. We are not responsible for shipment delays caused by adverse or unpredictable weather conditions.
No signature is required for online shipments so it is the customer's responsibility to make sure to check the tracking number and note when delivery is scheduled to make sure you will be able to receive product promptly once delivered. UPS and USPS will generally leave outside the delivery address unless arrangements have been made otherwise at that delivery address.
Please note that on these holidays UPS does not provide service and there may be delays to your delivery: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day.
Please note that on these holidays USPS does not provide service and there may be delays to your delivery: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, Martin Luther King Jr. Day, Presidents Day, Columbus Day/Indigenous Peoples' Day, Veterans Day.
If for any reason there will be a delay in shipment or back-ordered product situation, you will be contacted directly by us.
Refunds & Returns
We are not able to take returns on spices(rubs), wood or subscription boxes. However, if you feel a product you received does not meet your expectations please email us at firstname.lastname@example.org within 7 days of receipt of your product and we will gladly review your individual order situation. Providing pictures in addition to a description of any issue with your order will help us to complete the review process more quickly. The review process should take no longer than 2 business days from date of initiation.